Welcome to the Refund Policy page of Moongypsy Photography. We are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, please contact us at [email protected], and we will do our best to assist you.

Faulty or Damaged Goods: If you receive a print from us that is faulty or damaged, we will replace it free of charge and without delay. If an item arrives damaged, please take a photo showing the damage, refuse to accept the delivery, and contact us immediately at [email protected]. If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print, and our team will be happy to assist you. If we require you to return the product to us, we will cover the cost of the return.

Misrepresentation of Appearance: We guarantee that all prints will exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at [email protected], and we will investigate further and arrange a reprint or exchange for you free of charge.

Cancellations and Changes: As we manufacture to order, we are unable to cancel or make changes, including print selection and size, once your order has been placed. However, up until your order has been dispatched, we can update your email and shipping address if required. If you need to change your address, please contact us as soon as possible at [email protected].

Change of Mind: As all prints are made to order, we are unable to offer a refund or exchange for change of mind or incorrect size choice. We recommend taking your time to select the perfect print for your space or feel free to ask us for advice if you would like a second opinion. Similarly, please ensure you measure carefully before placing your order. A helpful trick is to cut a sheet of paper to the exact size of the print you’re considering and attach it to the wall with blue-tack to give you a better sense of how it will look in your space.

Thank you for choosing Moongypsy Photography for your printing needs. If you have any questions or concerns about our refund policy, please contact us at [email protected], and we will be happy to assist you.